Shipping Policy

Disclaimer

• For large or bulky item orders, we reserve the right to cancel the shipment if the courier service is unable to fulfil the delivery.
• We reserve the right to determine the most suitable shipping method and courier company based on the delivery location, parcel weight, and stock availability.
• Please note that we are not liable for any loss, theft, or damage to parcels during transit handled by third-party courier services.
• In the event that a parcel is lost, stolen, or damaged during transit, the maximum compensation liability is subject to the courier company’s policy, with coverage typically up to RM400 per shipment. Compensation terms may vary depending on the assigned courier service.
• Should your parcel be lost, stolen, or damaged, please contact us and we will assist in filing a compensation claim on your behalf. The final compensation amount will be determined solely by the courier company. We shall not be responsible for any difference between the item value and the compensation amount approved by the courier.
• All shipments are made at the customer’s own risk.

Shipping Address

Currently, we only ship within Malaysia.

Orders will only be shipped to the delivery address provided during checkout. Please ensure that your shipping address and contact number are accurate and reachable before completing your purchase.

We will not be held responsible for failed deliveries or returned parcels due to incorrect or incomplete shipping information provided by the customer.

Any re-delivery request for returned parcels will be subject to additional shipping charges, which will be informed upon request for a second delivery attempt.

Shipping Time

N4 Camera Store Sdn Bhd will make every reasonable effort to process and ship your order as soon as possible. However, delivery timelines may vary due to factors beyond our control.

Estimated delivery time is approximately:

• West Malaysia: 1–5 working days
• East Malaysia: 3–7 working days

(Monday to Friday, excluding public holidays)

Please note:

• Delivery times are subject to courier service limitations.
• Deliveries may experience delays during public holidays, promotional sale periods, peak seasons, or unforeseen circumstances such as natural disasters.
• N4 Camera Store Sdn Bhd shall not be responsible for any delivery delays or failures caused by third-party courier service providers.

Tracking Number

Once your order has been processed and shipped, a tracking number will be provided to you.

You may track your shipment via:

tracking.my

Please allow up to 48 hours for the courier company to update the tracking information in their system. If you are still unable to track your parcel after this period, kindly contact us for further assistance.