Return & Refund Policy
Need to return an item? No problem!
At N4 Camera Store Sdn Bhd (1026024-A), we want your online shopping experience to be worry-free. Our return policy is designed to make the process simple, transparent, and fair for all our customers.
We take pride in delivering products in perfect condition, ensuring every customer enjoys the same high standard of quality that N4 Camera Store is known for.
What Can I Return?
We accept returns within 7 days from the date of receipt for items that meet the following conditions:
Items must be unused, unopened, and in original condition.
All original packaging, warranty cards, manuals, and accessories must be included and unaltered.
Proof of purchase (invoice or receipt) is required.
What Cannot Be Returned
To maintain product integrity, we cannot accept returns for:
Opened, used, or damaged items.
Items not returned in their original packaging or condition.
DJI products (due to manufacturer policy).
Items marked as non-returnable, clearance, or special order.
Defective or Faulty Items
If you receive a defective item, don’t worry — we’ll replace it at no cost to you.
Please notify us within 7 days of receipt, and our team will assist you with the replacement process.
All products sold by N4 Camera Store include a full manufacturer warranty, and we can help guide you on warranty claims or repairs as needed.
Special Orders
For products that are not regularly stocked and specially ordered for you, returns are accepted with a 15–20% restocking fee, depending on the manufacturer’s return policy.
This fee covers the cost charged by the supplier to process and return the product.
How to Return an Item
Contact Us
Call our Orders Department at +604-5029878 or email n4camerastore@n42u.com.my to confirm your item is eligible for return and obtain return authorization.Pack Your Item
Use the original carton or a sturdy box to prevent damage.
Include a copy of your sales receipt inside the parcel (keep the original for your records).
Ship It Back
Return your item via any trackable and insured courier service.
Address details will be provided once your return is approved.
Refund Process
Refunds are processed within 3 business days after the returned item is received and inspected.
Refunds will be issued to the original payment method used during purchase.
A 5% credit card processing fee and any manufacturer restocking fees (if applicable) will be deducted.
Shipping and handling fees are non-refundable.
For exchanges, simply email us at n4camerastore@n42u.com.my with your order number in the subject line.
Need Help?
Our friendly customer service team is ready to assist you!
n4camerastore@n42u.com.my
+604-5029878
We’ll respond within 24 hours to help resolve your request quickly and professionally.